Privacy Policy

We collect the information you choose to give us through our enquiry form. This typically includes your name, email address, phone number, your state or territory, who the assessment is for (an adult or a child), the relevant person’s age, a short description of your reason for enquiring, and a few details about your situation — for example whether you have already seen a GP, whether there has been a prior assessment, your main goal, and your preferred appointment type.

If you go on to book a telehealth appointment, we and the clinicians involved in your care — your psychologist, psychiatrist and, where relevant, your GP — will collect health information needed to assess, diagnose and treat you. This can include your relevant history, questionnaire responses, GP referrals, and notes and summaries created during your video consultations.

We also record that you have provided consent to be contacted and that you have acknowledged this Privacy Policy.

We may collect limited technical information automatically when you visit the site — for example general analytics about how pages are used. [Confirm what analytics, if any, are in use, and update this section accordingly.]

Please do not send us sensitive clinical details, full medical histories, or documents through the enquiry form. A short description is enough for us to understand how we can help and respond appropriately; detailed health information is gathered securely once your care begins.

We use the information you provide to respond to your enquiry, to understand whether and how a telehealth assessment pathway may suit your situation, and to explain your options and next steps.

If you become a patient, we and your treating clinicians use your health information to deliver your care — to run your video assessment, reach a diagnosis, prepare a treatment plan, conduct ongoing reviews, and coordinate shared care with your GP, with your consent.

We may use your contact details to follow up about your enquiry, including a single reminder if you started an enquiry but did not complete it. You can ask us to stop contacting you at any time.

We do not use your enquiry to make any clinical decision. Submitting the form is not an assessment, a diagnosis, or a guarantee of any outcome. Any clinical assessment happens later, by telehealth, with a registered psychologist and psychiatrist, and not everyone who is assessed will meet ADHD criteria.

We do not sell your personal information, and we do not use it for unrelated advertising.

We take reasonable steps to protect the information you give us from misuse, loss, and unauthorised access, modification, or disclosure. Our telehealth video consultations are conducted over a secure connection, and clinical records are held in line with the obligations that apply to health information.

[Placeholder: describe where enquiry and clinical data is stored, which service providers process it on our behalf — for example the telehealth video platform, clinical records system, and email and form-handling providers — whether any data is stored or processed outside Australia, and the security controls in place such as access restrictions and encryption. This section must be completed accurately before publication.]

We keep personal and health information only for as long as we reasonably need it for the purposes described in this policy, or as required by law, and then take reasonable steps to delete or de-identify it. Health records may be subject to minimum retention periods under Australian law. [Confirm retention periods.]

We aim to handle your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and with our obligations relating to health information under applicable Australian law.

Health information is sensitive information and is given additional protection under Australian privacy law. [A privacy professional should confirm which obligations apply to Seen ADHD and how this policy should reflect them.]

More information about the APPs is available from the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

You can ask us what personal information we hold about you and request that we correct it if it is inaccurate, out of date, or incomplete. Contact us using the details below and we will respond within a reasonable time.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

For any privacy question or request, contact us at [email placeholder] or [phone placeholder], or write to [postal address placeholder], Australia.

We may update this Privacy Policy from time to time. When we do, we will change the review date shown at the top of this page.

This Privacy Policy is a plain-English template prepared as a starting point. It does not constitute legal advice. It must be reviewed, completed, and approved by a qualified privacy or legal professional — with all placeholders confirmed against our actual systems and providers — before it is published or relied upon.